Please read carefully as making a booking is considered acceptance of these.

Peak Time Policy

• Peak Times are long weekends, school holidays and summer (Mid December to February)
• During Peak Times you will be required to pay the full amount of the booked period, regardless of whether you choose to shorten your holiday. So please book carefully (discretion may be applied, circumstances permitting
• Peak Times may require a $40 non-refundable booking deposit.
• A minimum booking period may apply during Peak Times.
• An $10 Public Holiday Surcharge applies to all public holidays

Cats must be Vaccinated:
Cats shall only be admitted in to the cattery if they are fully up to date with their vaccinations.  In all cases a vaccination certificate will need to be sighted on arrival.  Kittens will need to have completed their initial vaccine course 3 weeks apart, and will be accepted in to the cattery 14 days after their last vaccine.  Please do not be offended that we cannot accept your cat if you turn up without the certificate!  This is for the protection of all guests.

Medical Conditions must be declared:
Any underlying and current medical conditions are to be disclosed on arrival. It is the discretion of the cattery whether we accept boarding based on the type of condition. It is best to discuss this at time of booking.

Cats may be refused at arrival:
Cats are admitted to the cattery at our sole discretion.  This may mean cats could be refused at time of admission for example if the cat has arrived in a state unsuitable for boarding, such as ill health, injury or other condition where they would be more suitably cared for at a veterinary clinic, or where they could pose a risk of infecting other cats. All cats travelling overseas must have confirmation of flight arrangements and payment via an accredited Pet Travel operator.

Payment:
Payment in full is due at time of collection, if not paid prior. Please remember that internet banking payments may take 48 hours to clear.

We reserve the right to charge you for the full time your cat is booked in to the cattery, whether or not you pick up your cat early, or delay arrival day (we are often fully booked and may have turned away other bookings during those days)

Boarding is at owner’s risk:
It is clearly understood that all cats are boarded at the cat owners’ risk. While all precautions and care is taken, we will not be liable for escaped cats, accidental injury, sickness, or death while in time of care.  If in the case of death, we reserve the right to keep the cat in cold storage.